Refer to master index list for project management articles.
We shall discuss one of the knowledge areas viz. Quality management.
"Do the right thing right the first time."
Quality management consists of:
Quality Planning:
Quality planning is critical since it identifies quality standards for a project.
The basic premise of Quality planning is that the cost of avoiding mistakes is less than the cost of correcting them.
Plan, Do, Check and Act (PDCA) model can be followed for continuous validations of processes and their efficiency in producing the expected results.
We shall discuss one of the knowledge areas viz. Quality management.
"Do the right thing right the first time."
Quality management consists of:
- Quality Planning
- Perform Quality Assurance
- Perform Quality control
Quality Planning:
Quality planning is critical since it identifies quality standards for a project.
The basic premise of Quality planning is that the cost of avoiding mistakes is less than the cost of correcting them.
Plan, Do, Check and Act (PDCA) model can be followed for continuous validations of processes and their efficiency in producing the expected results.
Input:
Inputs to Quality planning are:
Project Scope Statement
Constraints, assumptions, list of deliverables, acceptance criteria etc are all part of the project scope statement.
Stakeholders assessment
Lists down the stakeholders of the project.
Baseline documents:
Cost performance baseline documents the accepted time phase used to measure cost performance.
Schedule baseline documents the accepted schedule (for performance) with start and end dates.
Risks
Risks are documented and contains information that may impact quality requirements.
Output:
Quality planning results in the following output:
Quality management plan
Addresses quality control, assurance and continuous quality improvement initiatives.
This plan is built on the projects requirements and describes how quality assurance will be performed within the project.
Quality metrics
Includes defect density, failure rate, availability, reliability and test coverage.
Quality checklists
Documents the set of required steps to be performed (ensure consistency in tasks).
Process improvement plan
Identify and eliminate non value adding activities. Helps in improving processes.
Quality Assurance:
Quality assurance is the application of planned, systematic quality activities to ensure that the project will employ all processes needed to meet requirements.
Audits are performed to identify if the project activities comply with the organizational and project policies, processes and procedures. It also confirms the implementation of approved change requests, corrective actions defect repairs and preventative actions.
Inputs:
Quality management plan (already described above)
Process improvement plan (already described above)
Quality metrics (already described above)
Outputs:
Change request document
Documents the changes made to improve the quality of the project (technical and organizational).
Project management plan updates
Any update to Quality management plan will require an update to the project management plan.
Other documents
Quality audit reports, training plans and process documents are the other documents that are created.
Quality Control
Quality control involves monitoring specific project results to determine whether they comply with relevant quality standards.
Inputs:
Project management plan
Quality metrics (already described above)
Organizational processes document which includes quality standards and policies, work guidelines, defect reporting procedures and communication policies.
Approved change requests document which includes list of modifications (revised work methods and revised schedule).
Deliverable document
Note: Basic tools of Quality will be documented in a separate article.
Output:
Quality Control measurements represent the results of Quality control activites that are used to analyze the quality standards.
Validated changes document lists the items that were corrected. The corrected items are re-inspected and accepted or rejected.
Completed checklists and lessons learnt
Inputs to Quality planning are:
Project Scope Statement
Constraints, assumptions, list of deliverables, acceptance criteria etc are all part of the project scope statement.
Stakeholders assessment
Lists down the stakeholders of the project.
Baseline documents:
Cost performance baseline documents the accepted time phase used to measure cost performance.
Schedule baseline documents the accepted schedule (for performance) with start and end dates.
Risks
Risks are documented and contains information that may impact quality requirements.
Output:
Quality planning results in the following output:
Quality management plan
Addresses quality control, assurance and continuous quality improvement initiatives.
This plan is built on the projects requirements and describes how quality assurance will be performed within the project.
Quality metrics
Includes defect density, failure rate, availability, reliability and test coverage.
Quality checklists
Documents the set of required steps to be performed (ensure consistency in tasks).
Process improvement plan
Identify and eliminate non value adding activities. Helps in improving processes.
Quality Assurance:
Quality assurance is the application of planned, systematic quality activities to ensure that the project will employ all processes needed to meet requirements.
Audits are performed to identify if the project activities comply with the organizational and project policies, processes and procedures. It also confirms the implementation of approved change requests, corrective actions defect repairs and preventative actions.
Inputs:
Quality management plan (already described above)
Process improvement plan (already described above)
Quality metrics (already described above)
Outputs:
Change request document
Documents the changes made to improve the quality of the project (technical and organizational).
Project management plan updates
Any update to Quality management plan will require an update to the project management plan.
Other documents
Quality audit reports, training plans and process documents are the other documents that are created.
Quality Control
Quality control involves monitoring specific project results to determine whether they comply with relevant quality standards.
Inputs:
Project management plan
Quality metrics (already described above)
Organizational processes document which includes quality standards and policies, work guidelines, defect reporting procedures and communication policies.
Approved change requests document which includes list of modifications (revised work methods and revised schedule).
Deliverable document
Note: Basic tools of Quality will be documented in a separate article.
Output:
Quality Control measurements represent the results of Quality control activites that are used to analyze the quality standards.
Validated changes document lists the items that were corrected. The corrected items are re-inspected and accepted or rejected.
Completed checklists and lessons learnt
Validated deliverables
Project management plan updates
Any update to Quality management plan (as a result of Quality control process) will require an update to the project management plan.
Project management plan updates
Any update to Quality management plan (as a result of Quality control process) will require an update to the project management plan.
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